Privacy Policy

This Privacy Policy (hereinafter "the Policy") is issued by Tradisibet (hereinafter "the Company", "we", "us", or "our"), the operator of the online betting and gaming platform accessible at tradisibet.cam (hereinafter "the Platform" or "the Website"). This Policy applies to all individuals who access, browse, register an account on, or otherwise interact with the Platform (hereinafter "you", "the User", or "the Player").

The Company takes its obligations under applicable data protection legislation seriously. We are committed to processing your personal data lawfully, fairly, and transparently, collecting only what is necessary for defined and legitimate purposes, and keeping it accurate and secure throughout its lifecycle.

This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform. By registering an account on Tradisibet, you acknowledge that you have read and understood the practices described in this Policy and consent to the processing of your personal data as set out herein.

For the purposes of this Policy, the following definitions shall apply:

The Company collects personal data through multiple channels — directly from you during registration and account use, automatically through your interactions with the Platform, and in certain circumstances from trusted third-party verification and payment providers. The categories of personal data we collect are as follows:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for age verification — minimum 21 years)
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Email address and telephone number
• Username selected at registration

3.2 Identity Verification (KYC) Documents

• Copy of a valid Malaysian IC (MyKad), Passport, or Driver's Licence (front and/or back)
• Proof of address document — utility bill, bank statement, or official correspondence dated within three months
• Selfie or live photograph holding the relevant identification document, as required for enhanced verification

3.3 Financial and Transaction Data

• Payment method details (e-wallet identifiers for Touch 'n Go eWallet, Boost, GrabPay; bank account references for Maybank, CIMB, Public Bank, Hong Leong; DuitNow/FPX reference numbers; cryptocurrency wallet addresses for Bitcoin, Ethereum, USDT, Litecoin)
• Deposit amounts, withdrawal requests, and transaction history
• Bonus claims, wagering activity, and promotional participation records

3.4 Technical and Usage Data

• IP address, device type, browser type and version, and operating system
• Session timestamps, pages visited, and features accessed on the Platform
• Referral source data (how you arrived at the Platform)
• Geolocation data at the point of login (country/region level)

3.5 Communications Data

• Records of live chat sessions, support emails, and any correspondence submitted to the Company
• Responses to surveys, feedback forms, or promotional enquiries

The Company processes your personal data for the following specified, legitimate purposes:

• Account administration: Creating, maintaining, and managing your Player Account, including authentication of login sessions and account security.
• Identity verification (KYC): Verifying your identity and age (21+) in compliance with our licensing obligations and to prevent the use of the Platform by minors or fraudulent actors.
• Payment processing: Facilitating deposits and withdrawals in MYR through your selected payment method, whether via Touch 'n Go eWallet, DuitNow, FPX, bank transfer, or cryptocurrency.
• Regulatory compliance and AML: Fulfilling anti-money laundering (AML) obligations, detecting and preventing fraud, and responding to lawful requests from regulatory or law enforcement authorities.
• Platform delivery: Providing and improving sports betting, live casino, and slot game services; personalising your platform experience where you have consented to this.
• Customer support: Responding to enquiries, resolving disputes, and managing formal complaints.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates where you have given explicit consent to receive such communications. You may withdraw consent at any time through your account settings.
• Responsible gambling: Monitoring gaming patterns to identify signs of problem gambling behaviour and applying protective measures such as deposit limits, cooling-off periods, or self-exclusion where appropriate.
• Analytics and security: Analysing platform usage patterns, detecting technical issues, and maintaining the security and integrity of the Platform.

All personal data processing by the Company is conducted on one or more of the following legal bases, consistent with applicable data protection law:

• Contractual necessity: Processing required to fulfil the contract between you and the Company — i.e., to operate your Player Account, process transactions, and deliver betting and gaming services.
• Legal obligation: Processing necessary to comply with the Company's legal duties under its gaming licence, anti-money laundering regulations, and any lawful orders from competent authorities.
• Legitimate interests: Processing undertaken for the Company's legitimate business interests, including fraud prevention, platform security, business analytics, and improving our services — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where you have provided explicit consent for a specific processing purpose, such as receiving personalised marketing communications or accepting optional cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Tradisibet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited and controlled circumstances:

The Company retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your Player Account and for a period of not less than five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of seven (7) years to comply with applicable financial regulatory obligations.
• KYC documents: Identity and verification documents are retained for five (5) years from the date of collection or from account closure, whichever is later.
• Support and communications records: Retained for up to three (3) years from the date of the relevant communication, unless a longer period is required for dispute resolution purposes.
• Marketing consent records: Retained for the period during which consent remains active, plus three (3) years thereafter as evidence of the consent provided.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data may be retained indefinitely for analytical and statistical purposes.

The Company implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the Platform is encrypted using 256-bit SSL/TLS encryption, the same standard used by major financial institutions.
• Access controls: Personal data is accessible only to authorised Company personnel and contracted service providers who have a legitimate need to process it. Role-based access controls restrict internal data access to the minimum necessary.
• Password security: Account passwords are stored in hashed and salted form. The Company does not have access to your plaintext password. You are responsible for maintaining the confidentiality of your login credentials.
• Infrastructure security: Platform servers are hosted in secure, access-controlled data centres. Regular security audits and penetration testing are conducted to identify and remediate vulnerabilities.
• Incident response: The Company maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you as required by applicable law.

Tradisibet uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and analyse how the Platform is used. The following categories of cookies are employed:

• Essential / Strictly Necessary Cookies: Required for core Platform functionality, including maintaining your login session, processing transactions, and ensuring security. These cannot be disabled without affecting Platform usability.
• Performance and Analytics Cookies: Used to collect anonymised data about how visitors interact with the Platform — pages visited, session duration, referral sources — enabling us to improve the user experience. These are subject to your consent where required.
• Functional Cookies: Used to remember your preferences (e.g., display settings, language, last visited section) and provide a personalised experience across sessions.
• Marketing Cookies: Where you have consented, used to deliver relevant promotional content and track the effectiveness of our marketing communications. Marketing cookies are never shared with third parties for their own advertising purposes.

You may manage your cookie preferences through your browser settings or through the cookie consent banner displayed on your first visit to the Platform. Disabling certain cookies may affect Platform functionality. For detailed information about specific cookies used, please refer to the cookie settings panel accessible from the Platform footer.

Subject to applicable law and certain legal exemptions, you hold the following rights with respect to your personal data held by the Company. Requests to exercise these rights should be submitted in writing to our data protection contact listed in Section 14 of this Policy.

We will respond to all verified data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.

The Tradisibet Platform is strictly for adults aged 21 years and above. The Company does not knowingly collect or process personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process required for all registered accounts.

Where the Company discovers or reasonably suspects that personal data belonging to an individual under 21 has been collected — whether through fraudulent registration, misrepresentation of age, or any other means — it will immediately suspend the relevant account, delete the associated personal data to the extent permitted by applicable law, and report the matter as required by its licensing obligations.

If you believe that a minor may have registered an account on the Platform using your details or otherwise, please contact our support team immediately at the contact details provided in Section 14 of this Policy.

Given the international nature of our operations and the use of globally distributed technology infrastructure, your personal data may be transferred to, stored, and processed in countries outside of Malaysia. These may include jurisdictions that do not maintain equivalent data protection standards to those in Malaysia.

Where such international transfers occur, the Company takes appropriate safeguards to ensure your personal data receives an adequate level of protection consistent with applicable data protection law. These safeguards may include:

• Contractual clauses requiring recipient entities to protect personal data to standards equivalent to those applied by the Company.
• Transferring data only to recipients in jurisdictions that have been determined to provide an adequate level of data protection.
• Implementing supplementary technical and organisational security measures where required.

By using the Platform and accepting this Policy, you acknowledge and consent to the international transfer of your personal data in the circumstances described above.

The Company reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legislation, or business operations. Any material changes will be communicated by updating the "Last Updated" date at the top of this page, and in the case of significant changes, by sending a notification to your registered email address.

We encourage you to review this Policy periodically to stay informed of how we protect your information. Your continued use of the Platform following the publication of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to any amendment, you should cease using the Platform and contact us to close your account.

If you have any questions, concerns, or complaints relating to the Company's data processing practices or the contents of this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 10, please contact us through the following channels:

If you are not satisfied with our response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction governing our licence. Details of the relevant authority will be provided upon request.